Refund policy

Refund Policy

Last Updated: June 5, 2026

At Kufiz, we aim for your complete satisfaction with every purchase made through our website. If you are not satisfied with your order for any reason, we offer a clear and straightforward return and refund process.

Return Window

Returns must be requested within 30 days of receiving your order.

Condition of Items

To be eligible for a return, items must be:

Unused and in original condition
Returned in original packaging
Include all tags, accessories, and materials

Return Assistance

Our support team will assist you throughout the return process to ensure it is simple and smooth.

Shipping Coverage

This refund and return policy applies to all orders shipped within the United States.

Return Costs

Damaged or Incorrect Items

If your item is defective, damaged during shipping, or incorrect, Kufiz will cover the return shipping costs.

Customer Remorse

If you ordered the wrong item, selected the wrong size, or simply changed your mind, the customer is responsible for return shipping costs. Original shipping fees are non-refundable.

Restocking Fees

Kufiz does not charge any restocking fees.

How to Return an Item

1. Contact Us

Email us at support@kufiz.com with your order number and reason for return.

2. Package Your Item

Securely pack the item in its original packaging, including all tags, accessories, and materials.

3. Ship It Back

Follow the return instructions provided in your return authorization email and send the item to the return address provided.

Refund Process

Inspection

Once your return is received, it will be inspected to ensure it meets eligibility requirements.

Refund Timing

If approved, refunds are processed within 7 business days. Depending on your payment provider, it may take an additional 7 business days for funds to appear in your account.

Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us at support@kufiz.com and our support team will assist you.

Non-Returnable Items

Some items may not be eligible for return due to hygiene, safety, or product type reasons. These items will be clearly marked as non-returnable on the product page.