FAQ

Last Updated: May 7th, 2026

Shipping & Delivery

When will I receive my order?

Most orders from Kufiz are delivered within 6–15 business days. Orders are typically processed within 1–3 business days for verification, quality control, and packaging before shipment.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. Please allow 24–72 hours for tracking updates to appear in the carrier’s system.

Do you ship internationally?

Currently, Kufiz ships only within the United States. International shipping is not available at this time.

Payments & Billing

What payment methods do you accept?

We accept major payment methods including Visa, MasterCard, Discover, PayPal, Apple Pay, and Google Pay.

What currency is used for payment?

All transactions on kufiz.com are processed in U.S. Dollars (USD).

My payment failed—what should I do?

Please verify that your billing information matches your bank records. If the issue continues, your bank may be declining the transaction for security reasons. You may also try an alternative payment method.

Returns & Exchanges

What is your return policy?

Kufiz offers a 30-day return window from the date of delivery. Items must be unused, unworn, and returned in original packaging to qualify.

How do I start a return or exchange?

To initiate a return, contact us at support@kufiz.com with your order number. Our team will provide return instructions.

Are there any return fees?

There are no restocking fees. Customers are responsible for return shipping costs unless the item received is incorrect or defective.

Order Issues

My tracking says “Delivered” but I didn’t receive my order.

Please allow up to 24–48 hours, as carriers may mark packages as delivered early. We recommend checking with neighbors or your local delivery office. If the issue persists, contact the carrier and then reach out to us for assistance.

I received the wrong item—what should I do?

We apologize for the issue. Please email support@kufiz.com with a photo of the item and your order number. We will resolve it promptly at no additional cost.